Billing, Cancellation & Refunds

How subscriptions are priced and charged, why the amount changes month to month, and how to cancel.

Version 1.0 · In effect since August 19, 2026

This page forms part of the Terms of Service. It applies to what your firm pays us for vivaBooks. It has nothing to do with what your firm invoices its own clients through the software.

Subscription plans

Plan	Clients included	Monthly (CAD)
Starter	Up to 10	$49
Growth	Up to 50	$149
Scale	Up to 150	$349
Enterprise	Unlimited	Custom — contact us

Add-ons

Enabled per client, and charged only for the clients you enable them on.

Payroll — $15 per client per month, plus $4 per active employee per month.
Bookkeeping — $25 per client per month, flat.

Why your bill changes month to month

The amount charged is not fixed. Add-on quantities are recalculated automatically each night from the number of clients and active employees actually in your account. Adding a client or hiring an employee mid-cycle increases the amount charged, with the change pro-rated from the day it happened; removing them decreases it the same way. You will not be asked to re-authorise each time — that is how the subscription is set up, and it is stated here because a subscription whose amount varies without a fresh authorisation is exactly the sort of arrangement people are entitled to be told about plainly.

You can see the current quantities and the next charge at any time in your firm’s billing settings.

Taxes and currency

All prices are in Canadian dollars and exclude GST/HST and any other applicable tax, which is added where required.

Trials

Where a trial is offered, the trial period and its end date are shown in your billing settings. Unless you cancel before it ends, the subscription continues and the first charge is taken at that point.

Renewal

Subscriptions are monthly and renew automatically until cancelled. We give at least 30 days’ notice by email before any price increase takes effect, so you can cancel first if you would rather not continue.

Cancelling

Cancel yourself, at any time, from your firm’s billing settings — no phone call, no retention process.
Cancellation takes effect at the end of the period you have already paid for. You keep access until then.
Export your data before that date. What happens to it afterwards is in the Data Processing Addendum.

Refunds

We do not refund part-months as a matter of course: cancelling stops the next renewal rather than refunding the current period. Two exceptions:

If we billed you in error, we refund it.
If you terminate because you reasonably objected to a new subprocessor, we refund the unused part of the term, as set out in the Data Processing Addendum.

Failed payments

If a payment fails we will retry it and tell you. If it stays unpaid we may suspend access after notice. Suspension does not delete your data; see the Terms of Service.

Which figure governs

The prices above are our published list prices. What is actually charged is the price recorded against your subscription with our payment processor, including any rate agreed in writing for an Enterprise plan. If you ever see a difference between this page and your invoice, tell us — we will explain it or correct it.