Policies
Everything governing how vivaBooks is sold, what it does with the information in it, and who else touches that information. All of it is readable without an account.
- Terms of Servicev1.0
The agreement between your firm and us: what the service does, what each side is responsible for, and how liability is allocated.
- Privacy Policyv1.0
What personal information the service holds, why, who else touches it, where it lives, and how to get at or correct your own.
- Data Processing Addendumv1.0
The written terms on which we process personal information on your firm’s instructions, as PIPEDA and Quebec’s Law 25 require.
- Subprocessorsv1.0
Every third party that touches customer data, what it receives, and which country it is in.
- Acceptable Use Policyv1.0
What the service may not be used for, and when we may suspend an account.
- Billing, Cancellation & Refundsv1.0
How subscriptions are priced and charged, why the amount changes month to month, and how to cancel.
- AI Disclosurev1.0
Where the service uses a machine-learning model, exactly what is sent to it, and how to turn it off.
- Security Overviewv1.0
The controls that protect the data in this system, stated without certification claims.
- Employee Privacy Noticev1.0
For employees whose payroll is run through this system by their employer — what is held about you and what you can ask for.
- Cookies & Trackingv1.0
The short version: sign-in cookies, and nothing else.
- Accessibilityv1.0
Our conformance target under the AODA, what is not there yet, and how to report a barrier.
- Contactv1.0
How to reach us — no account required.
vivaBooks is operated by TVN Core Solutions Ltd., 570 Hood Road, Unit 14 #1625, Markham, ON L3R 4G7, Canada. These documents are governed by the laws of the Province of Ontario, Canada.